Dubai RTA Completes 80 Digital and 4th Industrial Revolution Projects

His Excellency Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA) has announced that RTA has completed 80 projects as part of its digitization and smart 4th industrial revolution projects.

Nine of these projects were completed last year highlighted by the 3D printing technology of metro parts, automated fare of marine transport services, Phase III of nol Plus loyalty points programme, Enterprise Command and Control Centre, an interactive device for marine transport services, virtual driving, building capacities in data science, robot, and the smart route.

Al Tayer said: “RTA was among the first public entities to deliver all services through user-friendly and innovative smart platforms. It kept increasing and improving the quality of its smart services on offer. Thanks to those efforts, RTA now offers services via four digital channels and a website.

“Our smart services proved highly effective during Covid-19 lockdown. The number of digital transactions soared sharply by 40% compared to the same period last year.

"Equally, transactions carried out through Mahboub Chatbot doubled to 100%. Consequently, RTA’s happiness index of digital services clocked 90%, and customers use of digital and smart services rocketed by 300% during the National Disinfection Programme compared to last year."

To build capacities in data management, RTA trained a data science specialist, established the first lab dedicated to transport data science and artificial technology in the MENA region.

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In the field of sustainable and smart transport, RTA established a link with 114 limo companies, 7 e-hail companies, and 2 shared transport companies (hourly rental) using Al-Merqab system; which streamlines and monitors the performance of limo and e-hail companies.

RTA linked 10,375 taxis with a central monitoring and managing systems of surveillance cameras. It also installed smart cameras and dashboards for monitoring the attitude of taxi drivers.

Among the projects completed in 2019 is the automated fare collection system (digital nol) of marine transport systems. The system is installed in 20 marine transport stations and completed more than a million transactions.

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RTA installed 100 solar-powered nol card top-up machines which have performed more than three million transactions.

RTA’s improvements in infrastructure and smart vehicles included the smart route system for testing drivers, which completed 800 transactions. The system reduced the time of retrieving video records of drivers testing by 75%.

The Smart Route uses artificial technologies, internet of things, face-recognition technology, three-dimensional panoramic photography, GPS and others. More than 2000 people were tested through the virtual driving system reached, and the success rate achieved was 79%.

In the field of artificial intelligence, Mahboub Chatbot completed about 245 thousand transactions. The system reduced the number of calls to the Call Centre by 40% and provided 130 services. Thanks to this success, Mahboub won the biggest chatbot award in the region.

The Robot (Pepper) delivered eight orientation workshops for new employees, and three training workshops for drivers attended by 30 drivers.

Read More: Dubai RTA's Mahboub Chatbot Sees 195% Spike in Usage