myDHLi: A One-Stop Customer Portal for Digital Logistics
DHL Global Forwarding has launched myDHLi, a fully integrated online platform for freight forwarding customers.
myDHLi’s highly intuitive user interface makes it easy to use and ensures that customers have all relevant information at hand.
Reflecting already well established social media functions like follow and share, relevant information can be easily accessed across organizations and trading partners.
Completely transparent management of freight rates, offers, transport modes, carbon emissions, and all other relevant shipment data is readily available with just a few clicks and can be displayed in detailed analyses and reports.
One of the most unique aspects is the benefit of 24x7 visibility and control over all shipping and transport modes.
Tim Scharwath, CEO DHL Global Forwarding, Freight said: “We have created a one-stop customer portal that is tailored to the needs of our customers.
"By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere."
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The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one innovative platform.
The designers adapted a mobile-first approach for seamless use on all devices. Built-in popular social media features like follow and share functions simplify communication along the supply chain by enabling customers to exchange information with colleagues, customers and suppliers.
Users can also individualize their portal by selecting the specific services they want. No additional registration or sign-in processes are needed. myDHLi is free of charge for all DHL Global Forwarding customers.
The launch begins with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia, Africa). myDHLi is being rolled out in waves to ensure a smooth region-by-region transition.
