Etihad Airways Accelerates Digital Transformation with Microsoft

Etihad Airways recently announced the launch of the next phase of digital transformation for its finance division, which will leverage Microsoft AI to automate its bank-reconciliation process.

The move will address the increasing demand for improvement in productivity and operational effectiveness in the post-COVID era.

Etihad is set to make significant gains on efficiency by implementing the solution, as well as reducing the risk of human errors given the large number transactions and manual reconciliation tasks currently in scope.

Adam Boukadida, Chief Financial Officer, Etihad Aviation Group said: “The pandemic has created more demand for digital transformation.

"However, the ability to execute on this has really rested on having the right people and technology partners in place – this is where Etihad has been exceptionally well positioned.”

This latest initiative follows Etihad’s successful deployment of Microsoft AI capabilities to support automated payment inspection earlier this year and is part of a continued partnership between the two entities in driving the adoption of AI across the company.

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Bhavesh Shivshanker, Head of Financial Operations, Etihad Aviation Group said: “It’s only recently that AI tools have come into the hands of finance professionals in both a cost-effective and practical way.

"It’s exciting to see how core processes such as bank reconciliations, payment controls and cash forecasting, can be super-charged as a result.”

Frank Meyer, Chief Digital Officer, Etihad Aviation Group said: “Bank reconciliations are a tedious and labour-intensive process in most global organisations and we are excited about the ability to automate this through the use of technology."

Microsoft finance has been on its own journey to transform, making sure the learnings of this journey are shared across other organizations.

Microsoft will soon celebrate the second anniversary of the opening of its UAE data centres. Since entering service, the facilities have energised the region’s dynamic digitisation culture, as enterprises reimagined their industries and delivered resilience and business continuity.

Naim Yazbeck, Regional Director, Enterprise and Partner Group (EPG), Microsoft UAE said: “Microsoft innovates with confidence and our UAE cloud regions are actively contributing to the success of our customers and the enhancement of the region’s competitiveness.”

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