Dubai Transitioning to Smart Transactions

Dubai Chamber of Commerce and Industry has revealed that smart transactions accounted for 96% of all customer transactions processed by the non-profit public organisation in the first quarter (Q1) of 2019.

As a result of this uptick, an 85% drop in the number of visitors to Dubai Chamber’s service centres was recorded over the same period as customers shifted towards smart services to complete their transactions.

Dubai Chamber has stated that an 84.3% reduction in paper consumption was observed during the quarter as it scaled up its effort to support the Dubai Paperless Strategy which aims to eliminate over one billion papers annually used for Dubai government transactions.

Currently, Dubai Chamber customers can request Certificates of Origin (CO) by either using the organisation’s smart kiosks, e-Certificates of Origin, and in-house printing services, or visiting one of its services centres.

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H.E. Hamad Buamim, President & CEO of Dubai Chamber of Commerce and Industry, explained that Dubai Chamber’s smart transformation was inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

He said: “We are encouraged to see that our ‘Smart Chamber’ approach is resonating with our members and customers.

“Following the success of our smart services push, we will continue to invest in innovation-focused initiatives and examine new ways that we can create value for our members and the wider business community in Dubai.”

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