The Saudi Ports Authority (Mawani) and the Zakat, Tax, and Customs Authority (ZATCA) have signed a Service-Level Agreement (SLA) to regulate joint activities as well as create and execute service-level operations and automation mechanisms at Jeddah Islamic Port.
The cooperation aims to optimize efficiency, increase productivity, and enhance customer experience.
The deal was signed in the presence of H.E. Engineer Suhail bin Mohammed Abanmi, ZATCA Governor, and HE Omar Bin Talal Hariri, Mawani President, and in the presence of senior officials from both sides.
Mawani and ZATCA will collaborate to define operational procedures and services that follow world-class operational standards under rules and regulations governing each entity’s activities in line with the objectives of the National Transport and Logistics Strategy (NTLS) .
The deal, which will soon be rolled out across other ports, will be instrumental in supporting the Fasah platform in addition to streamlining operational efficiency and boosting competitiveness at Saudi ports.
The partnership also aims to regulate joint activities in ports, integrate roles and responsibilities, outline service level requirements and escalation mechanisms for both parties, specify means to tackle operational challenges, and develop and perform service-level operations.
This will raise operational efficiency and consolidate integration between Mawani, ZATCA, and concerned stakeholders in future port operations.
The latest agreement comes as part of Mawani’s efforts to enhance the business environment of Saudi ports and realize its strategic goals of facilitating trade and achieving customer satisfaction besides driving economic diversification and creating an attractive investment climate.