Emirates has unveiled multi-faceted measures for employee and customer care at every step of the travel journey, redefining safety and hygiene standards on board and on the ground.
The new measures took effect with the resumption of regularly scheduled passenger flights to nine destinations.
Adel Al Redha, Emirates’ Chief Operating Officer said: “Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees.
"The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation. Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.
“We are working with all the stakeholders in Dubai - including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes."
Emirates has introduced complimentary hygiene kits to be given to every passenger upon check in at Dubai International Airport and on flights to Dubai.
These kits comprise of masks, gloves, antibacterial wipes and hand sanitiser. The hygiene kits supplement a slew of additional measures already introduced to keep customers safe.
Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks are mandated on Emirates flights.
On arrival at the airport, thermal scanners at various areas monitor the temperatures of all passengers and employees.
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Physical distancing indicators have been placed on the ground and at waiting areas to help travellers maintain the necessary distance at check-in, immigration, boarding and transfer areas.
The airport team has also installed protective barriers at each check-in desk and immigration counter to provide additional safety reassurance to passengers and employees during interaction over the counter.
The boarding sequence has been staggered and passengers board by row, from the last row to the first, in small numbers.
All cabin crew on board will be fully kitted out in PPEs and an extra personnel will clean toilets every 45minutes on flights over 1.5 hours.
To minimise the risk of infection by touch, magazines and print reading material will not be available during this time. In premium classes, single use menus and wine lists will be provided to passengers.
On return to Dubai, where all Emirates cabin crew are based, COVID-19 tests are done on all crew. Every crew member has been mandated a 14-day quarantine in their homes after every flight, unless they are on duty.
Read More: Emirates Resumes Passenger Flights to 9 Destinations